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GUARANTIE

​Mag Warranty Policies and Coverage

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All mag (wheel) manufacturers provide a warranty for manufacturing defects, with the duration varying by brand. These warranties specifically cover manufacturing issues, including defects in materials, workmanship, and paint finishes. However, they exclude damages caused by improper handling, scratches, or customer negligence. Below is a detailed breakdown of mag warranty coverage:

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Warranty Duration by Manufacturer

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  1. Standard 1-Year Warranty

    • Applies to most brands, including:

      • Mayhem

      • Spec-1

      • TIS Offroad

      • 720 Form

      • Motegi Racing

      • DTD

      • Niche

      • Avid.1

      • Fast Wheels

      • Armed Wheels

      • Rotiform

      • ESR

      • Vortek

      • Fuel Offroad

      • Black Rhino Alloys

      • Sentali

      • XF Offroad

      • XXR Wheels

      • Enkei

  2. Extended 3-Year Warranty

    • Offered by the following brands:

      • Art Replica

      • Ruffino

      • Dai

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What the Warranty Covers

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The warranty primarily protects against:

  1. Manufacturing Defects:

    • Structural issues, such as cracks or deformities due to faulty production.

    • Material flaws that compromise durability.

  2. Paint and Finish Defects:

    • Peeling, chipping, or discoloration resulting from defects in the coating process.

 

What the Warranty Does NOT Cover

 

The warranty does not cover damages that result from:

  • Customer Negligence:

    • Scratches, curb damage, or improper cleaning/handling.

    • Installation errors, such as over-torquing or misaligned mounting.

  • Environmental Factors:

    • Salt corrosion, road chemicals, or extreme weather exposure.

  • Improper Use:

    • Using mags on vehicles for which they are not intended.

    • Off-road damage for wheels not rated for off-road use.

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Warranty Claim Process

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  1. Initial Assessment:
    Customers must report the issue to Econo Mags so it can be sent to the manufacturer, including:

    • Detailed photos of the defect.

    • Proof of purchase and warranty documentation.

  2. Supplier Review:

    • The supplier evaluates the claim based on the photos and description.

    • For structural defects, further inspection or returning the mag may be required.

  3. Resolution:

    • If the claim is approved, the customer may receive a replacement wheel, a repair, or a credit toward a new mag.

    • If the claim is denied, the customer may need to cover repair or replacement costs.

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Tips for Customers

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  • Always keep proof of purchase and warranty documentation.

  • Follow proper installation and maintenance practices to avoid voiding the warranty.

  • Clean wheels regularly with non-abrasive products to protect the paint and finish.

  • Use winter-specific wheels if driving in regions with harsh road conditions to preserve the lifespan of summer mags.

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Tire Warranty Policies and Road Hazard Coverage

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Tire warranties can be complex due to the variability of road conditions, particularly in regions with frequent potholes. Each tire manufacturer has different warranty offerings, which can include road hazard protection, but the specifics vary greatly. Here is a breakdown of common tire manufacturers’ warranty policies:

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Road Hazard Warranties by Manufacturer

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  1. Michelin and Maxtrek

    • Coverage: 1-year road hazard protection or up to 2/32” of tread wear, whichever comes first.

    • Details: This coverage protects against damages caused by road hazards such as potholes or debris. Claims are assessed individually.

  2. Nexen

    • Coverage: 2 years of road hazard protection or up to 3/32” of tread wear.

    • Details: Offers extended protection compared to some other brands. Coverage is determined case-by-case.

  3. Vredestein

    • Coverage: 1 year of road hazard protection or up to 2/32” of tread wear.

    • Details: Similar to Michelin and Maxtrek, this policy is limited to the first year of use or minimal tread wear.

  4. Cooper

    • Coverage: No road hazard warranty.

    • Details: Cooper tires are not covered under road hazard protection, so damages from potholes or debris would not qualify for claims.

  5. Zeta

    • Coverage: No road hazard warranty.

    • Details: Zeta tires do not offer road hazard protection. Only manufacturer defects may be covered under the basic warranty.

  6. Mazzini

    • Coverage: No road hazard warranty.

    • Details: Similar to Zeta, Mazzini tires lack road hazard coverage and only include manufacturer defect coverage.

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Warranty Claim Process

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The warranty process for all brands is handled case-by-case, and approvals depend on the type of damage, the wear on the tires, and the supplier’s discretion. Here’s how the process typically works:

  1. Submit Photos: Photos of the damaged tire(s) are required to initiate a claim. These photos should clearly show:

    • The damage (e.g., puncture, sidewall bulge).

    • The remaining tread depth.

    • The tire’s DOT (Department of Transportation) number.

  2. Supplier Review: Once submitted, the supplier evaluates the claim to determine if it falls under the warranty terms.

    • If approved, the customer may receive a replacement tire or partial credit towards a new tire.

    • If denied, the tire will not be replaced or credited.

  3. Time Frame: The response time from suppliers can vary, so customers should expect a delay while the claim is reviewed.

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Additional Notes

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  • Pothole Damage: Potholes are one of the leading causes of tire damage and are generally covered under road hazard warranties (where applicable), but exclusions may apply if the damage is deemed avoidable.

  • Customer Communication: It’s essential to set the right expectations with customers, emphasizing that all claims are subject to the supplier's decision.

  • Proactive Measures: Encourage customers to maintain proper tire pressure and avoid high-risk road conditions when possible to reduce the likelihood of damage.

 

Conclusion

 

Navigating tire warranties requires careful attention to each manufacturer’s specific terms. While road hazard coverage is a valuable feature, it is not universal, and all claims are contingent upon the supplier’s review process. Establishing clear communication with customers regarding expectations and timelines for warranty claims is crucial for maintaining trust and satisfaction.

Contact Us

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If you have questions about your mag warranty or need advice on care and maintenance, feel free to contact us. We’re here to help ensure your wheels remain in top condition.

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