Return Policy | Econo Mags

Returns, Exchanges & Refunds

At Écono Mags, we are committed to ensuring customer satisfaction. We accept returns within 30 days of delivery under certain conditions to maintain our quality standards.

Autorization required

Before initiating a return, exchange, or refund request, please contact our customer service team at info@economags.com. Having your order number ready will streamline the process. Please note that unauthorized returns will not be accepted. (An unauthorized return is defined as a product returned without first contacting our customer service team.)

If an order is refused upon delivery, the return policy will apply under the relevant conditions.

Conditions for a Free Exchange

We will arrange a free exchange under the following circumstances:

The product was damaged during shipping.
The product has a manufacturing defect.
The product does not match the description on the invoice or the purchased item.

In these cases, we will provide a return label through a professional delivery service and ship a replacement product at no additional cost.

Conditions for Returns with Associated Fees

Returns are accepted under the following circumstances with applicable fees:

Change of mind after receiving the order.
Incorrect dimension selection: While the product may be compatible with your vehicle, it may not fit your existing equipment or modifications (e.g., incompatibility between tires and wheels).
Incorrect product selection: Tires, wheels, accessories, or incorrect vehicle information provided at the time of purchase.

For wheels or tires, a restocking fee of $25 per item (plus applicable taxes) will be charged. Return shipping costs are the customer’s responsibility. Once the product is inspected and deemed to meet our quality standards, a refund will be issued minus the restocking fee.

Non-Returnable Items

The following conditions make items non-returnable and non-refundable:

Items marked as “final sale” or “non-returnable.”
Orders placed against our professional recommendations.
Products damaged by you or your installer.
Tires mounted on wheels or wheels installed on a vehicle.
Studded tires that were originally studdable.
Damages caused while driving, including any road hazards.
Products no longer in their original packaging.

These conditions make the products unsellable, and therefore we cannot process returns, exchanges, or refunds for such items.

For any questions or to initiate a return, exchange, or refund, please contact our customer service team. We are here to help you find the best solution.